Conference PaperPDF Available

The Value of Value Identification in Web Applications

Authors:
Roberto Pereira at Universidade Federal do Paraná
Roberto Pereira
M. Cecilia Calani Baranauskas at University of Campinas
M. Cecilia Calani Baranauskas
Leonelo Dell Anhol Almeida
Leonelo Dell Anhol Almeida
Leonelo Dell Anhol Almeida
  • This person is not on ResearchGate, or hasn't claimed this research yet.
Download full-text PDF
Read full-text
Download citation

Abstract

Every technology triggers changes when it is inserted in an environment. Understanding the role of human values in technology design is a key factor for the development of technologies that make sense to people and do not produce side effects that harm them. Applications publicly available on the Web, notably the so-called social software, are worldwide diffused and used, generating far-reaching and unforeseen consequences. The explicit concern on values is not a common practice in technology design, in part, due to the lack of informed methods that support designers in this subject. In this paper, we present the Value Comparison Table, an artifact that supports designers in a value-oriented analysis of social software. A case study illustrates the use of this artifact to compare four different web applications regarding the values they promote or inhibit according to the way they were designed. The Value Comparison Table showed to be a promising artifact for supporting designers in the complex scenario of designing value aware technologies.
Content uploaded by Roberto Pereira
Author content
All content in this area was uploaded by Roberto Pereira
Content may be subject to copyright.





                



 
   





 

         

                


              


     



           
 
              
                
      
                


              

             
     
               
      
                 
       

                
               

   
          

                  
                
           


 
  

  

              
 
               


             

            
         

                
                


  

 

              
               
    

             
             
      

              
                  

 

 

                

 

        
           




   



                
 
             
       

          


  


      

   
         
             
        

              
           
       

    

                   
                
    
 


    
   
  



      

     

                
                





  
  
 






 
 
























 


                   
      
                   

                
 
       
                 

               
               

  





















 

         
               

    
                   
     
 

                
           
              


   





 

      
      
                    


             




      

               
 







  
   




































     


















 








    

              

                  


 
          
              

                    
   

                 
                
              
                
   


 
 
  
 
               

                   
    
 

        
            

                  


                 
                   

 
       
        
                  
               
              
            
  



                  



         
               
  
             
               
                  

        





       
 
        


           
               

 
          


              

                  
 
             
             
                

                 

  






          

              


             





               

              


                

...  eValue: supports designers in a culturally informed and value-oriented evaluation of existing applications, or their prototypes [17]. Differently from the eValue that is directed to the evaluation of an application, this artifact is intended to support the discussion and comparison between different applications regarding the way they were designed [14]. ...
... There are several publications that illustrate the artifacts in practice and that may support the reader in further studies. For instance, in [14] it is demonstrated how the VCT artifact supported the analysis and comparison between four different systems and their features based on a set of 28 social media values; and in [16] the VIF and CARF artifacts are applied to support the design of iDTV applications for promoting social interaction between users. ...
Researching for Humanity
Chapter
Full-text available
  • Jan 2014
Technologies trigger impacts on the environment in which they are inserted and on the people that live in it. Interactive systems are a reality in people's lives, being used through different devices for different purposes, in different contexts, with unpredictable and far-reaching consequences. In this complex scenario, it is necessary to rethink our practices, tools and theories in order to consider human values and cultural issues in an explicit way. There is also a necessary shift in our position while researchers, scientists and practitioners, approaching fundamental problems that can contribute to the society. In this position paper, we claim for such a position change and argue for a socially responsible design of technologies, keeping universal human values in mind and paying attention to cultural issues.
View
... Designers necessarily communicate values through the technology they produce [6]. In the context of interactive systems, depending on the way the system is designed it will afford behaviors that are intrinsically related to individuals and the complex context in which they are using it [7]. Individuals will interpret and behave over/through the system influenced by their cultural systems (e.g., values, beliefs, behavior patterns). ...
... For instance, during the case study we identified that it would be useful to include a column named "Value" in the CARF (see Figure 3) in order to make explicit the relationship among the requirements, the areas of culture and the stakeholders' values. Additionally, the values from [25] included into the VIF artifact have been used in different contexts [7,21] and seems to be a good starting point for the discussion on values in applications intended to promote social interaction. In the evaluation questionnaire, groups were asked whether the suggested values contributed to the activity. ...
Values and Cultural Aspects in Design: Artifacts for Making Them Explicit in Design Activities
Conference Paper
Full-text available
  • Oct 2013
Values and cultural aspects must be considered for providing design solutions that make sense to people. Although there is influential literature work devoted to the subject of values and culture in design, there is still a lack of principled and light-weighted artifacts and methods to support designers in this task. In this paper we propose two artifacts for supporting designers in making explicit both stakeholders’ values and system’s requirements in design. We situate our discussion in a case study where the artifacts were used to support the design of seven prototypes of applications for Interactive Digital Television in the Brazilian context. The results were promising and indicated the artifacts’ usefulness to support designers in dealing with values and cultural aspects in design activities.
View
... ▪ Value Comparison Table [46]: helps designers to identify and compare different design alternatives related to values when investigating existing solutions. It favors the evaluation of existing systems or prototypes regarding the way they communicate values to different stakeholders. ...
An Essay on Human Values in HCI
Article
Full-text available
  • Jun 2018
Academic literature has indicated a new moment for the HCI field that requires it to revisit methods and practices to consider aspects that are difficult to deal with, such as human values and culture. Although recognized as important and a challenge for HCI, human values is still a topic that demands investigation, discussion, and practical results (theoretical, methodological, technical) so that it may become somewhat useful for HCI as both a discipline and a community. This paper presents an informed discussion in which we explore possible understandings for values in HCI, the importance of the topic, and existing approaches. We draw on the literature and on our own research experiences in the topic to develop critical discussions and suggest possible directions for advancing the research and practice in the context of this challenge. Source: https://sol.sbc.org.br/journals/index.php/jis/article/view/689
View
... Over recent years, the relationship between people and computers has been subject to significant transformations from factors such as: the 'end of interface stability' where technology is embedded into objects in our environment and our own personal space; 'the growth of hyperconnectivity' such that we, as people, are now more connected than ever; and 'the end of the ephemeral' as we increase our digital footprint both in the amount of data that is captured but also the number of places that this data is stored [22]. These transformations mean that there are a wider range of issues, based in human values, that must be considered when designing new technology [13,20]. Unfortunately, human values are most often manifested through concerns such as 'counterproductivity, tension, or failure' [15] and these concerns may be a barrier to people's acceptance of technology [13,16]. ...
IoT: Designing for Human Values
Conference Paper
  • Jun 2016
This one-day, embedded workshop will explore the design intersections of human values and internet of things (IoT) applications. In a day-long session we will configure and build small IoT devices (using the Particle platform), then deploy them to collect, share and publish the data they harvest throughout the conference. During the conference program we will reconvene to debate how a world of connected devices intersects with human values (such as privacy and transparency) and to articulate the specific challenges for designing a value-conscious IoT.
View
... Value Identification Frame [28]: supports the identification of the values related to the different stakeholders associated to the design context, inviting designers to think about values and make them explicit. Value Comparison Table [29]: helps designers to identify and compare different design alternatives related to values when investigating existing solutions. Culturally Aware Requirements Framework [28]: supports the identification and organization of requirements related to cultural aspects of the different stakeholders and their values. ...
The Value of Values for HCI: an informed discussion beyond philosophy
Conference Paper
Full-text available
  • Nov 2015
Academic literature has indicated a new moment for the HCI field that requires it to revisit methods and practices to consider aspects that are difficult to deal with, such as values and culture. This paper presents an informed discussion situated in the context of the Human Values Grand Challenge for HCI in Brazil, exploring possible understanding for values in HCI, the importance of the topic, and existing approaches. We draw on the literature and on our own research experiences in the topic to develop critical discussions and suggest possible directions for advancing the research and practice in the context of this challenge.
View
... Depending on the way a system is designed, it will afford behaviors that are intrinsically related to individuals and the complex context in which they are using it [25]. As Kolkman [9] argues, if an innovation is inserted in each group of stakeholders accordingly, no serious problems might occur; but sometimes there may be conflicts, and designers will be able to anticipate the reactions of stakeholders only if they could see the world through the lenses of these stakeholders. ...
Paying Attention to Values and Culture: An Artifact to Support the Evaluation of Interactive Systems
Article
Full-text available
  • Mar 2013
Evaluating interactive systems is becoming an increasingly complex challenge. As information and communication technology have left the context of offices and workplaces to pervade every aspect of people's personal and social lives, issues such as emotional and affective aspects, sociability, culture and human values are now in play and must be explicitly considered. This situation is very different from what designers and researchers have experienced before, and requires new methods, techniques and tools to support them in producing solutions aligned with the new demands of a digital age. In this paper we focus on values and culture in the evaluation of interactive systems, presenting the eValue — an artifact we created to support designers in a culturally informed and value-oriented evaluation. To situate our discussion in a practical context, we present a case study where the artifact was used to evaluate seven prototypes of social applications for the Brazilian Interactive Digital Television.
View
Trust Me: Doubts and Concerns Living with the Internet of Things
Conference Paper
  • Jun 2016
An increasing number of everyday objects are now connected to the internet, collecting and sharing information about us: the "Internet of Things" (IoT). However, as the number of "social" objects increases, human concerns arising from this connected world are starting to become apparent. This paper presents the results of a preliminary qualitative study in which five participants lived with an ambiguous IoT device that collected and shared data about their activities at home for a week. In analyzing this data, we identify the nature of human and socio-technical concerns that arise when living with IoT technologies. Trust is identified as a critical factor - as trust in the entity/ies that are able to use their collected information decreases, users are likely to demand greater control over information collection. Addressing these concerns may support greater engagement of users with IoT technology. The paper concludes with a discussion of how IoT systems might be designed to better foster trust with their owners.
View
A Value-Oriented and Culturally Informed Approach to the Design of Interactive Systems
Article
Full-text available
  • Apr 2015
  • INT J HUM-COMPUT ST
Cultural aspects such as values, beliefs, and behavioral patterns influence the way technology is understood and used, and the impact it may cause on the environment and on people. Although there is influential literature devoted to the subject of values and culture in Human-Computer Interaction, there is still a lack of principled and practical artifacts and methods to support researchers and practitioners in their activities. In this paper, we present a Value-oriented and Culturally Informed Approach (VCIA) to sensitize and support Computer Science and Engineering professionals in taking values and culture into consideration throughout the design of interactive systems. The approach is grounded on theoretical and methodological bases of Organizational Semiotics, Building Blocks of Culture, and Socially Aware Computing. VCIA offers a set of artifacts and methods articulated to support the design process in its different stages and activities: from the identification of stakeholders and their values, to the organization of requirements and the evaluation of the designed solution. In this paper, we present VCIA's principles, artifacts, and illustrate its usefulness in bringing values into consideration, supporting a socially aware system design.
View
Cognitive Authority Revisited in Web Social Interaction
Chapter
Full-text available
  • Jan 2013
Social software is a growing reality worldwide, while the design of systems that promote and keep users’ participation and reflect a respect to users’ culture and values is still a challenging task. In this chapter, the authors revisit the concept of Cognitive Authority as a means for supporting better social interactions on the Web. To revisit this concept, they draw on the Value Pie: an artifact that favors the analysis and informed discussion about values and culture in social software. In order to situate the discussion in a practical setting, the authors present a case study related to the design of a social network system intended to support the constitution of a network of authorities. The case study shows examples of how values and cultural aspects influence the way a computational feature must be designed to make sense to its users.
View
IHC na Especialização em Engenharia de Software: discussões sobre uma experiência prática
Conference Paper
Full-text available
  • Oct 2013
Este artigo apresenta o relato de uma experiência no ensino de IHC em um curso de Especialização em Engenharia de Software. Neste curso, todas as disciplinas se comunicam direta ou indiretamente por meio de um projeto comum no qual devem ser aplicadas as atividades práticas de cada disciplina. A disciplina de IHC, com 24 horas, visa capacitar os alunos no entendimento dos usuários e de suas necessidades e na prototipação de soluções. Os alunos, profissionais atuantes na indústria, normalmente não possuem contato prévio com a área de IHC, reforçando a responsabilidade da disciplina na formação profissional e na clarificação/disseminação de IHC enquanto área de atuação. Este artigo relata o modo como a disciplina foi trabalhada, as técnicas e ferramentas utilizadas, e apresenta os resultados de duas avaliações sobre a disciplina que indicam a sua aceitação por parte dos alunos.
View